Contributors and References

KEITH INSTONE

Keith has 25 years of experience as a user experience consultant, information architect, and usability specialist. As the Digital Experience Lead Research Analyst at Stratascale, he studies technology trends to help people envision new experiences and understand the processes, tools, and systems required to deliver innovative user experiences.

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DEREK SHANK

Derek is head of research at Stratascale’s Innovation Labs. Throughout his career—from academia to personal finance to IT research—he has focused on uncovering insights and helping people put those insights to good use. 

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Works Cited

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Enzenhofer, Klaus. What is digital experience? Dynatrace, 23 Nov. 2020, https://www.dynatrace.com/news/blog/what-is-digital-experience/

Greever, Tom. Articulating Design Decisions: Communicate with Stakeholders, Keep Your Sanity, and Deliver the Best User Experience. O'Reilly Media, 2015.

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Winnick, Michael and Mac Hasley. “Moves to Modern Research: A New Maturity Model for User-Centric Organizations.” dscout, https://dscout.com/people-nerds/moves