Contributors and References

KEITH INSTONE

Keith has 25 years of experience as a user experience consultant, information architect, and usability specialist. As the Digital Experience Lead Research Analyst at Stratascale, he studies technology trends to help people envision new experiences and understand the processes, tools, and systems required to deliver innovative user experiences.

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DEREK SHANK

Derek is head of research at Stratascale’s Innovation Labs. Throughout his career—from academia to personal finance to IT research—he has focused on uncovering insights and helping people put those insights to good use. 

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Works Cited

“A glimpse into our crystal ball: What does the future hold for observability?” AppDynamics, Sept. 29, 2021, www.appdynamics.com/blog/engineering/building-observability-for-the-future/

Aradhye, Yogiraj. “Business case for observability.” May 8, 2018, aradhye.com/business-case-for-observability/

Çalcalı, Suzan. “16 Customer Success Metrics and KPIs to Track in 2021.” UserGuiding, Sept. 30, 2021, userguiding.com/blog/customer-success-metrics/

Chea, Evelyn. “What Is Honeycomb’s ROI? Forrester’s Study on the Benefits of Observability.” Honeycomb, Aug. 23, 2021, www.honeycomb.io/blog/forrester-tei-benefits-observability-roi-2021/

Cuomo, Jerry. “The Art of Automation: Chapter 13 — Automation and Observability.” IBM, Nov. 3, 2021, www.ibm.com/cloud/blog/art-of-automation-chapter-13

Delgado, Cláudia. “Product Metrics that Matter." UX Collective, June 10, 2021, uxdesign.cc/product-metrics-that-matter-951b9e4d4eca

“Enabling Business Observability.” Centreon, www.centreon.com/en/use-case-enabling-business-observability/

“Kroger achieves 99% reduction in support tickets with AI‑assistance from Dynatrace.” Dynatrace, www.dynatrace.com/news/customer-stories/kroger/

McNamara, Jimmy. “Measuring DevOps - Enabling Observability on our CI/CD Platforms to Enhance Outcomes for our Developers.” DevOps World, Sept. 30, 2021, www.devopsworld.com/agenda/session/582057

Napier, Sharryn. “Building a business case for observability.” IT Brief Australia, Mar. 3, 2021, itbrief.com.au/story/building-a-business-case-for-observability

Paschen, Kathrin. “Observability vs. Monitoring: A Breakdown for Managers.” Plutora, June 4, 2021, www.plutora.com/blog/observability-vs-monitoring-a-breakdown-for-managers

Redkar, Tej. “Unified Observability: A Business-Centric View.” LogicMonitor, June 8, 2021, www.logicmonitor.com/blog/unified-observability-a-business-centric-view

Swan, Greg. “15 Product Management KPIs and Metrics to Track in 2021.” ClickUp, Mar. 13, 2021, clickup.com/blog/product-management-kpis-and-metrics/

“The App Attention Index 2021.” AppDynamics, www.appdynamics.com/c/dam/r/appdynamics/Gated-Assets/analyst-reports/AppDynamics-App-Attention-Index-2021.pdf

“The Total Economic Impact™ Of Honeycomb.” Forrester, Aug. 2021, info.honeycomb.io/honeycombs-forrester-total-economic-impact-study