Recommendations: Next Steps on Your Business Observability Journey

People, process, and technology actions depending on how fast you can move

Next Steps

Make progress on people, process, and technology based on your overall observability level

Your next steps for business observability depend on whether you are ready to crawl, walk, or run in your digital transformation. Culture and communication rule the day.

	Crawl	Walk	Run
People	Host lunch-and-learns with business users to show off the tools they use every day to manage the business.	Form a cross-disciplinary "swat team" to address business issues.	Establish an ongoing observability community of practice where people share knowledge across the organization.
Process	Assess applications for business criticality and assign them to observability tiers.	Pick a low-risk/medium-value application to pilot business observability practices.	Choose a mission-critical business process to automate the observability of over the entire value chain.
Technology	Add feeds of log data from business unit applications to gain some insight into the whole data pipeline.	As part of an app rationalization effort, prioritize observability for apps based on their business value.	Have enterprise architects set standards to make sure observability is baked into applications and platforms.

Part of Your Full Organizational Observability Journey

Business observability happens along with system and user observability

While mapping your next steps for business observability, also plan to improve system and user observability. Make an iteration along each path, find ways to connect and integrate them, and strive for continuous improvement.