Keith has 25 years of experience as a user experience consultant, information architect, and usability specialist. As the Digital Experience Lead Research Analyst at Stratascale, he studies technology trends to help people envision new experiences and understand the processes, tools, and systems required to deliver innovative user experiences.
Follow Keith on LinkedIn
Derek is head of research at Stratascale's Innovation Labs. Throughout his career—from academia to personal finance to IT research—he has focused on uncovering insights and helping people put those insights to good use.
Follow Derek on LinkedIn
“Digital Employee Experience Maturity Enables the Future of Anywhere Work.” Forrester. Sep. 2021. Download at www.1e.com/resources/report/the-digital-employee-experience-dex-report/
“How Digital Acceleration is Redefining the Future of Work.” Harvard Business Review. Dec. 22, 2021. Webinar. hbr.org/sponsored/2021/12/how-digital-acceleration-is-redefining-the-future-of-work-webinar
“How Digital Acceleration is Redefining the Future of Work.” Harvard Business Review Analytic Services. Dec. 15, 2021. Webinar summary. hbr.org/resources/pdfs/webinars/HBRAS_20211215_Workday_HowDigitalAccelerationIsRedefiningtheFutureOfWork.pdf
Lau, Grace. “Creating a better digital employee experience: 5 lessons from 5 IT leaders.” Dialpad. Oct. 22, 2021. www.dialpad.com/blog/digital-employee-experience/
Lenane, Hannah. “What is Digital Employee Experience (DEX)?” 1E. Oct. 5, 2021. www.1e.com/news-insights/blogs/what-is-digital-employee-experience-dex/
Poisson, Lindsey. “Digital Employee Experience: What You Need to Know about DEX.” Lakeside Software. June 12, 2020. www.lakesidesoftware.com/blog/digital-employee-experience-what-you-need-know-about-dex
“Study Shows CIOs Near Top, CHROs at Bottom of Digital Champion List.” Workday. Aug. 27, 2021. blog.workday.com/en-us/2021/study-shows-cios-near-top-chros-bottom-of-digital-champion-list.html
“The Digital Employee Experience: The Complete Guide.” Digital Adoption. Nov. 18, 2019. www.digital-adoption.com/digital-employee-experience/
“The State of Digital Employee Experience.” Nextthink. www.nexthink.com/state-of-digital-employee-experience/
“Virtual Employees: An Employee Experience (EX) Case Study.” Ultimate Software. Download at www.ultimatesoftware.com/Contact/virtual-employees-hcm-case-study
Young, Jane. “The Role of a Workplace Experience Manager: Defined.” Smartway2. Aug. 24, 2021. smartway2.com/blog/workplace-experience-manager/
Barber, Victoria. “Taking a human-centric approach to hybrid work and return-to-office.” SHI. Nov. 12, 2021. blog.shi.com/something-for-the-weekend/return-to-office-remote-or-hybrid-work-human-centric/
“Build an End-User Computing Strategy.” Info-Tech Research Group. www.infotech.com/research/ss/build-an-end-user-computing-strategy
Dyer, Lauren. “4 steps to delivering a modern end-user experience.” SHI. Aug. 19, 2021. blog.shi.com/business-of-it/4-steps-to-delivering-a-modern-end-user-experience/
“Gearing your ITAM program for a world of hybrid everything.” SHI. Sep. 16, 2021. blog.shi.com/business-of-it/gearing-your-itam-program-for-a-world-of-hybrid-everything/
Levy, Carmi. “ICYMI: Did you miss SHI’s Fall Executive Forum? We’ve got video!” SHI. Nov. 18. 2021. blog.shi.com/cybersecurity/icymi-did-you-miss-shis-fall-executive-forum-weve-got-video/
Price, Hannah. “What Exactly Are XLAs and How Do You Use Them?” ITSM.tools. June 19, 2018. itsm.tools/what-exactly-are-xlas-and-how-do-you-use-them/
“SHI’s Guide to Adoption & Change Management.” SHI. Aug. 17, 2021. blog.shi.com/digital-workplace/shis-guide-to-adoption-change-management/
“Standardize the Service Desk.” Info-Tech Research Group. www.infotech.com/research/ss/standardize-the-service-desk
“Ten questions to ask about IT Assets and new hire onboarding.” Oomnitza. www.oomnitza.com/2020/06/19/10-questions-to-ask-about-it-assets-and-new-hire-onboarding/