DEX Practice Area |
Basic |
Advanced |
Monitoring
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Track telemetry data across the IT stack (devices, applications, and user identities).
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Track digital experience scores (based on employee behavior) and link to business outcomes.
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Security and compliance
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Enforce device compliance.
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Understand end-user behavior that drives poor endpoint hygiene, inhibits patching, and makes it harder to deal with threats.
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Remediation and automation
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Support self-service for incident resolution.
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Design innovative self-service solutions such as chatbots to encourage employees to manage their own devices efficiently.
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Operating model and integration
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Establish activity-based metrics based on service-level agreements (SLAs), such as the time it takes to deploy a new device.
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Develop outcome-based metrics based on experience-level agreements (XLAs), such as employee productivity with the new device.
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