Capability |
People |
Process |
Technology |
Products |
Train teams in product management and the basics of user experience.
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Adopt modern product management best practices to operationalize a focus on delivering value.
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Integrate tools that incorporate user feedback directly into the product management lifecycle.
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Services |
Collaborate with user experience teams and service designers.
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Design services across all touchpoints.
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Implement an algorithm to find service tickets with straight-forward and low-risk solutions and then automate the fixes.
|
Experiences |
Build up a community of practice that shares stories from users and builds empathy.
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Pick a specific step in your employees’ journey, such as onboarding, and partner with HR to pilot new ideas.
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Automate data collection on technology tool usage so you can personalize experiences and improve adoption.
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Change |
Develop a training program to align with technology rollouts and ensure users have the necessary skills.
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Measure progress along change management goals, such as end user adoption, and alter plans accordingly.
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Build a dashboard that combines endpoint device status with adoption goals.
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