People
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Conduct workshops and training sessions; implement one-on-one coaching with consultants; set competency targets for your employees.
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Have people take on site reliability engineering tasks, such as specifying service level objectives, and roll into job responsibilities over time.
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Teach business technologists basic usability and architecture concepts to maximize the value of their custom integrations.
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Process
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Add operational requirements to procurement checklists.
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Do regular application rationalization as part of product and portfolio management.
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Set up automated deployments (without human touch) based on triggers, such as new software versions.
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Technology
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Do pilots with infrastructure-as-code and configuration management on simple applications.
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Select a low-code/no-code platform and have the most technology-savvy business unit adopt it.
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Create a lab for testing applications in production-like environments before buying.
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