Many organizations are leaving money on the table with their commercial-off-the-shelf (COTS) and software-as-a-service (SaaS) applications.
Without the appropriate investments in product management, configuration, and integration, these applications won’t provide good business value.
IT and business leaders must work together to implement a program for effectively Acquiring, Configuring, INtegrating, and Governing—or ACING—their COTS and SaaS apps.